|Terms & Conditions
- Cottleaf only sell 100% genuine products. We do not sell any copies or fakes.
- All stock and prices are subject to availability.
- All prices are in UK Pounds sterling and include VAT.
- All photos are used for illustration only and are generally an image of the fragrance bottle. Please read carefully the exact product and packaging descriptions supplied before ordering as mistakes cannot be rectified.
- Testers and damaged boxed stock are 100% genuine, they have never been used or on display. Testers are not supplied free of charge and will have on the bottle or the packaging that they are for demonstration or not for individual sale. Please read carefully the exact packaging descriptions before ordering as mistakes cannot be rectified.
- Please note special offer prices are only valid if the item is purchased at the offer price.
- All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.
- According to the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Cottleaf express permission to do so.
- Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. Cottleaf reserves the right to cancel any orders if this information cannot be supplied.
- Cottleaf reserves the right to deliver certain orders to the Invoice Address only. Customers will be notified by e-mail if this is the case.
- If Cottleaf has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will credit your card for the cost of the unavailable goods. Cottleaf will not be obliged to offer any additional compensation for disappointment suffered.
- Orders not received, which were dispatched by Standard Postage, will not be deemed 'missing' until 15 working days have passed, therefore no resend or refund will be offered until after this period. If an order is not received you must notify Cottleaf in writing or by email within 30 days of dispatch as no claim can be made after this time.
- Cottleaf shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
- In the rare event of a customer receiving an incorrect item, Cottleaf will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Cottleaf will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
- None of the above effects your statutory rights.
- This website should only be used for information purposes. cottleaf.com shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site. cottleaf.com is not responsible for the accuracy of information contained within this site.
- All products purchased through this website are covered by our 30 day guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 30 days of your order date and we will refund your money in full. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s).
- Every effort has been taken to ensure that the information contained within this site is correct and up to date. However, it should be noted that the information could become incomplete, inaccurate or out of date. We reserve the right to change, amend or update information at our discretion..........